FAQs
How long will it take for my Powersutra order to arrive?
It usually takes approximately 2-4 days to ship the order and another 2-4 days to deliver it within India. For International orders, it usually takes 8-14 working days for the order to reach the User after placing the order.
Can I request for an early delivery of my order in case of some urgency?
If you need your order early, you can write to us at info@powersutra.co or WhatsApp at (+91) -7669415062. We will try our best to cater to your request as a special case and deliver your order before or on the date requested by you.
Is Cash on delivery (COD) available on all the products at Powersutra?
For domestic orders, COD is available on standard sizes up to 4XL. An extra INR 100 will be charged on COD (non-refundable). COD is not available on sizes above 4XL. COD option is also not available on orders to be delivered outside India.
How do I know which size garments will fit me?
While ordering, click on ‘Size Chart’ to see which Powersutra standard size would suit you the best. You may also talk to our stylist or WhatsApp us should you need any suggestions while placing an order.
Pls click on ‘How to Measure’ button (Bottom Right) to see a pictorial / written instruction on how to exactly measure any body part.
Are my payment details secure while making payment at Powersutra ?
Shopping at Powersutra via pre-paid mode of payment (credit cards, debit cards, Paytm, net banking etc.) is done through highly secured, reputed, and leading payment gateway companies such as Razorpay and Gokwik. At the time of making payment, you have the option to choose any of these payment gateway providers and various pre-paid payment options provided by leading card companies of the world including Master Card and Visa.
Can I ask for alteration if I don’t fit in the garment ordered ?
Alterations are not provided. You can simple exchange for the size that fits you.
Can I exchange /return the product once bought ?
Products are eligible for return / exchange within 7 days of the delivery subject to Exchange & Return policy. Products listed under Sale tab are not eligible for exchange / return. Further, Products shipped to addresses outside India are not eligible for return/exchange/refund/alteration. Following terms and conditions would apply for all returns and exchanges:
- Product should be unused and unwashed
- There should not be any perfume/deodorant/washing powder smell on it
- Product should be free of any stains (make-up, pen marks etc.)
- Original tags and packing should be intact
How to request for an exchange or return ?
Visit our "Returns and Exchange" page on the website to fill out the return / exchange request form. Here is a link for your reference:
https://www.powersutra.co/apps/return_prime
How do I receive the refund against my returned product ?
- For prepaid orders for sizes till 4XL, refund is provided back to the original source of payment unless you chose Gift Card / Store Credit as the refund mode
- For prepaid orders for 5XL and 6XL sizes, refund is provided only as Gift Card / Store Credit with a validity period of 1 year.
- For all COD orders, refund is provided only as Gift Card / Store Credit with a validity period of 1 year.
What should I do in case money is deducted from my account but I did not receive an order confirmation ?
Pls don’t worry if payment is deducted from your account and you have not received the order confirmation. Simply sign into your account and recheck the order status. If you still do not see an order confirmation or if you do not have an account with us, pls. call us or send us a WhatsApp message on +91-7669415062 or email us at info@powersutra.co and we will help you out. In case you have cancelled an order or are awaiting a refund, most likely payment refund is already being processed. It may take 1-3 days for the payment to get reflected back in your account as per the policies of the payment gateway providers.
Do you ship orders outside India ?
Yes, we ship orders outside India to most countries. If you need to confirm, pls. WhatsApp us at +91-7669415062 or email us at info@powersutra.co
Pls note that additional fee like custom duty, import fee etc may apply to certain international orders. These costs, if any, are not included in the pricing and are buyer's responsibility.
How to contact Customer Support Team ?
You can reach us by:
Email: info@powersutra.co
Call: 011-41198691
Whatsapp: +91-7669415062
