Shipping Policy

Pin codes Covered

We deliver to most of the pin codes in India and other countries. If you want to confirm your pin code, pls. send us an email to care@powersutra.co

Shipping Costs

Within India: Shipping is done free of costs for all prepaid orders above INR 1,000. A standard delivery charge of INR 100 will be applicable to all orders (whether prepaid or cash on delivery) under INR 1,000. Such delivery charge is non-refundable.

Outside India: Shipping charges outside India are based on the weight of the products ordered / the number of products ordered. The exact shipping amount can be seen on the checkout page before placing the order. The cash-on-delivery (COD) option is not available for products to be delivered outside India.

For Cash on Delivery (COD) orders within India, Power Sutra shall charge INR 100 as handling charges. Such handling charges are non-refundable.

Delivery Timelines

It usually takes approximately 5-7 days to prepare the order and 2-3 days to deliver it within India.

For International orders, it usually takes 8-14 working days for the order to reach the User after placing the order.

Track Your Order

The Users may easily track their orders through tracking number provided to them.

Alternatively, the User may contact our customer care to check the status.

Other Terms of Delivery

Power Sutra usually partners with third party logistic service providers in order to effectuate Product delivery to Users ("Logistic Partners").

Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by Power Sutra. Power Sutra may also effectuate Product delivery to Users on its own without engaging Logistic Partners.

Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address.

A maximum of 2 (two) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 2 (two) attempts, Power Sutra reserves the right to cancel the order pertaining to the purchased Products at its sole discretion.

While Power Sutra shall make reasonable endeavors in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of various factors, including logistical issues beyond Power Sutra’s control, unsuitable weather conditions, political disruptions, strikes, employee-lockouts, acts of god such as floods, earthquakes, etc, pandemics or health emergency condition and other unforeseen circumstances.

Power Sutra, as an internal process, ensures that reputed Logistic Partners are hired to deliver your orders. However, it is not possible for Power Sutra to ensure that employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by employees of the Logistic Partners is beyond Power Sutra’s control and any issue arising between a User and an employee of the Logistic Provider will have to be resolved by the User, independently.

Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User.

Grievance Officer

In case of any grievance, pls feel free to write to reach our Grievance Officer:
Name: Anju Bakshi
Phone Number: +91-7827-122-980
Email Address: care@powersutra.co
Postal Address: 456-457, 1st Floor (Rear Portion), Udyog Vihar Phase 3, Sector 20, Gurgaon-122016, Haryana
Designation: Grievance Officer

Power Sutra reserves the right to alter and enforce this Policy at any time without having to serve a prior notice on the User.