Can I exchange/return the product once bought ?
All products except Customised products, products in standard sizes above 4XL or below Small size, and products sold under Clearance Sale are eligible for exchange / return within 7 days of the date of receipt of the product by the customer subject to Exchange & Return policy. Further, Products shipped to addresses outside India are not eligible for return/exchange/refund/alteration. Following terms and conditions would apply for all exchanges:
• Product should be unused and unwashed
• There should not be any perfume/deodorant/washing powder smell on it
• Product should be free of any stains (make-up, pen marks etc.)
• Original tags and packing should be intact
Do you ship orders outside India ?
Yes, we ship orders outside India to most countries. If you need to confirm, pls. WhatsApp / call us at +91-7827122980 or email us at care@powersutra.co
Pls note that additional fee like custom duty, import fee etc may apply to certain international orders. These costs, if any, are not included in the pricing and are buyer's responsibility.
Is Cash on delivery (COD) available on all the products at Power Sutra?
For domestic orders, COD is available on standard sizes up to 4XL. An extra INR 100 will be charged on COD (non-refundable). COD is not available on sizes above 4XL and customized products. COD option is also not available on orders to be delivered outside India.
Are my payment details secure while making payment at Power Sutra ?
Shopping at Power Sutra via pre-paid mode of payment (credit cards, debit cards, Paytm, net banking etc.) is done through highly secured, reputed, and leading payment gateway companies such as Razorpay and Gokwik. At the time of making payment, you have the option to choose any of these payment gateway providers and various pre-paid payment options provided by leading card companies of the world including Master Card and Visa.
What should I do in case money is deducted from my account but I did not receive an order confirmation ?
Pls don’t worry if payment is deducted from your account and you have not received the order confirmation. Simply sign into your account and recheck the order status. If you still do not see an order confirmation or if you do not have an account with us, pls. call us or send us a WhatsApp message on +91-7827122980 or email us at care@powersutra.co and we will help you out. In case you have cancelled an order or are awaiting a refund, most likely payment refund is already being processed. It may take 1-3 days for the payment to get reflected back in your account as per the policies of the payment gateway providers.
How long will it take for my Power Sutra order to arrive?
We believe in a perfect fit; therefore, all our products are made to order to give your dream fit and save you from hassles of returns.
Accordingly, it usually takes approximately 5-7 days to prepare the order and another 2-3 days to deliver it within India. For International orders, it usually takes 8-14 working days for the order to reach the User after placing the order.
Can I request for an early delivery of my order in case of some urgency?
If you need your order early, you can write to us at care@powersutra.co or WhatsApp at (+91) -7827122980. We will try our best to cater to your request as a special case and deliver your order before or on the date requested by you.
How do I know which size garments will fit me?
We provide garments in both Power Sutra standard sizes and customized sizes based on your exact measurement. While ordering, click on ‘Size Chart’ to see which Power Sutra standard size would suit you the best. If you are still unsure, you may provide your exact measurements by clicking on ‘Custom Size’ option. You may also talk to our stylist or WhatsApp us should you need any suggestions while placing an order.
What types of customization options are available ?
There are two types of customisation option available:
• You can get length of certain garments (knee length, ankle length, below knee length etc), neckline (boat neck, U neck, V neck etc) and sleeves (full sleeves, half sleeves etc) customized.
• You can also provide your exact measurements to get a customized garment made to fit your body.
If you need any other customization apart from options provided on the website, pls. write to us at care@powersutra.co or WhatsApp at (+91) -7827122980. We will try our best to fulfil your requirements.
How do I provide my measurements for a perfect fit ?
While ordering, click on ‘Custom' Tab, select the Standard size range within which your measurement fall, and select just three mandatory measurements for Bust, Waist and Hip from the drop down menu. You may also provide us with other optional measurements like shoulder, arms, chest etc for a perfect fit.
How do I measure my parameters for customization ?
After choosing Custom Size option, pls click on ‘How to Measure’ button (Bottom Right) to see a pictorial / written instruction on how to exactly measure any body part.
Can I ask for alteration if I don’t fit in the garment ordered?
Yes, you can. If your order is made to measure as per the measurements provided by you, it is highly unlikely that you won’t fit in the garment. Still, to your satisfaction, we provide option for free alterations.
Are customized products eligible for return/exchange ?
No, customised products are only eligible for free of cost alteration
